1 Absolutely better brand differentiation.
What you can learn from a good, strong shot of Vodka.
The first rule of advertising is this: Never take the same approach as your closest competitors. If you want to differentiate your brand, you have to think “different.” Contrarian even.
”Here’s how:
• Even if you’re selling the same thing, don’t make the same claim. There are hundreds of different ways to sell the benefits of your product or service, so find one that’s different than your competitors. That often comes down to one thing: Listening. The better you are at listening to consumers, the easier it’ll be to differentiate your brand.
• Don’t let your ads look or sound anything like competing ads. Use a different layout, different type style, different size and different idea. The last thing you want to do is run an ad that can be mistaken, at a glance, for a competitor’s ad. If all the companies in your category take a humorous approach to advertising, do something more serious. Find a hook that’s based on a real need of your target audience, and speak to that. Zig when the competition is zagging.
• If you’re on the radio, don’t use the same voice talent or similar sounding music. Find someone different to do the voice work, rather than a DJ who does a dozen new spots a week for other companies in your market. Same thing for tv spots. (This is an easy trap to fall into if you live and work in a small market… there’s not enough “talent” to go around.)
Unfortunately, every industry seems to have its own unwritten rules that contradict the rules of advertising.
These industry conventions aren’t based on any sort of market research or strategic insight. They’re not even common sense. Everyone just goes along because “that’s how it’s always been done.”
The problem is, if that’s how it has always been done, that’s also how everyone else is doing it. In fact, some of these industry conventions are so overused they’ve become cultural cliches.
The rule in the pizza business says you have to use the “pull shot:” A slow-motion close-up of a slice of pizza being pulled off the pie, with cheese oozing off it. In the automotive industry, conventional thinking says you have to show your car on a scenic, winding road. Or off the scenic winding road if it’s an SUV. In the beer business, it’s a slow motion close up of a glass of beer being poured.
These are the images that everyone expects. They are the path of least resistance for marketing managers. But if you go down that road, and follow your industry conventions, your advertising will never perform as well as you’d like. In fact, history has proven you have to break the rules in order to succeed.
Just one execution in the long-running Absolut campaign.
Absolute Vodka is a perfect example. In 1980 it was a brand without a future. All the market research pointed to a complete failure. The bottle was weird looking. It was hard to pour. It was Scandinavian, not Russian. It was way too expensive. It was a me-too product in the premium vodka category.
But the owner of Carillon Imports didn’t care. He believed his product was just different enough… That all he needed was the right ad campaign.
So he threw out all the old conventions of his business and committed to a campaign that was completely different than anything else in his industry. And he didn’t just test the water, he came out with all his guns blazing.
Needless to say, it worked. The “Absolute Perfection” campaign — which is still running today — gave a tasteless, odorless drink a distinctively hip personality and transformed a commodity product into a cultural icon. In a decade where alcohol consumption dropped, Absolute sales went from 12,000 cases a year to 2.7 million. And it’s still the leading brand of Vodka in the country.
The moral of the story is this: When you choose to follow convention, you choose invisibility. To gain attention disrupt convention.
Instead of worrying about what everyone else has done, focus on what you could be doing Take the self-imposed rule book and throw it away. Do something different. Anything! This is especially important for service companies that are difficult to differentiate from the competition.
Take real estate agents for example. Realtors are, in essence, me-too products. In Bend, Oregon they’re a commodity. Even if a realtor has a specialty there are at least 100 other people who could do the same thing. For the same fee. That’s the bad news.
The good news is, even though there’s no difference in price and no discernable difference in service, you could still create a major difference in perception. If you’re willing to think different.
Like Absolute Vodka, a unique approach to your advertising is the one thing that can set you apart from every other competitor. Advertising is the most powerful weapon you have, simply because no one else is doing it. At least not very well.
But putting your picture in an ad won’t do it. That’s the conventional approach.
Remember rule number one and run advertising that says something. Find a message that demonstrates how well you understand your customers or the market. Run a campaign that conveys your individual identity without showing the clichéd, 20 year old head shot. Do what the owner of Absolut did. Find an approach that is uniquely yours, and stick with it no matter what everyone in your industry says. Over the long haul, the awareness you’ve generated will translate into sales. Next thing you know everyone else will be scrambling to copy what you’re doing.
Eventually your campaign just might become a new industry convention.
I am not stupid. I can connect the dots pretty well when it comes to concepts, jokes, images and nuances of commercials, print ads or social media posts. And yet, I often find myself scratching my head saying “HUH?” Which is, unfortunately, one of the worst words in marketing.
In the advertising business the technique is called “borrowed interest.” Usually it’s reserved for me-too products in categories with low involvement and little inherent interest. Like non-aspirin pain relievers or feminine hygiene products.
There are thousands of ways you could tell your brand’s story, but the trick is to make your message relevant to the specific group of people you’re targeting at that particular time and place.
This post is from the archives… John Furgurson’s first official branding blog post from 2007. There’s some insight here on why it’s still a good idea to start a blog. Especially if you’re in the professional services business.
However, I do reserve the right to digress occasionally into my favorite related subjects like the golf industry or skiing or anything related to life in Bend, Oregon.
