Monthly Archives: October 2015

1 BNBranding's Brand Insight Blog

Enough, already, with the exclamation punctuation in advertising.

brand credibility from branding expertsI’m an advertising guy… a copywriter from way back. We’re not nit-pickers when it comes to grammatical details like sentence structure and punctuation in advertising. (Got Milk?) But there’s one thing we all know:  the fastest, easiest way to get better ad copy is to delete all those ridiculous exclamation marks.

Someone has to speak out about all the poor use of punctuation.  If I see one more marketing cliche or list of features punctuated with three of these !!! I’m going to scream.

Exclamation points are everywhere these days — in social media posts, on home pages, in emails, ad copy, and even in straight-forward product descriptions.

“All natural! Gluten-free! GMO-free! Vegan!!!”

3027633I have news for you…  There’s no correlation between the number of exclamation points and the effectiveness of your copy.  Just the opposite, in fact.

The more exclamation points, the less believable it is.

Yelling never works, and that’s the effect of all the exclamation points. Like a hyped-up used car salesman, in your face…”Seating for four! Steering wheel! Brakes! Air bags!”

Putting exclamation points on your list of standard features is not going to make them more compelling.

Give me a break. (See how I did NOT use an exclamation point right there. I could have said, “Give me a break!”)

Nothing says desperate, amateur writer faster than a bunch of  exclamation points at the end of  a sentence…

You’ll love the new John Deere riding mowers!

The longest, straightest driver ever!

Better comfort! Better feel! Better performance!

Your whole family will love it!!!

BNBranding how to choose the right message for your adsReally?  Those punctuation marks transform simple statements of fact into boisterous, unbelievable claims. It’s just not a normal tone of voice, and it’s going to affect your credibility.

If you want better ad copy, just shut up and use a period. Periods are the best form of punctuation for advertising. Exclamation points are the worst.

In business communications, credibility is critical. Your message needs to sound believable, professional, sensible. When you add the exclamation mark it sounds like your pants are on fire. All credibility is lost in a single keystroke.

Be understated instead.

Here’s a good rule of thumb for anything you write:  If you have to use an exclamation mark, you’re not using the right words. Go back to the well. Find words that punctuate the point in a dramatic fashion so you don’t need the extra punctuation.

 

You can add excitement and immediacy to your advertising copy and social media posts without adding exclamation points. Or worse yet — emojis.

Just try saying something meaningful. Different. And honest.

Start with a value proposition that holds water and resonates with your target audience. Then write micro-scripts that cement that idea in their minds. Test the microscripts on real people. Get a second opinion and don’t be afraid to re-write. You have to be patient and persistent if you want copy that really sells.

I’ve never seen a great headline with an exclamation mark after it. Ever. If it feels like your headline needs an exclamation mark, throw out the whole thing and start over. Try crafting a headline that is relevant and intriguing on its own, without all the grade school punctuation.

It’s not easy. If you need help writing better ad copy, call me. Or if you want more info on how to improve your advertising copy, click here.

BN Branding's Brand Insight Blog

 

 

 

 

3 marketing clarity BNBranding

The secret to success: Clarity in business communications.

BNBranding logoClarity is the key to many things… Marriage, international relations, politics and parenting would all benefit from more clarity. But let’s stick to the subject at hand; Clarity in business communications.

Business owners and marketing people face an ongoing war of clarity vs. confusion. Simplification vs. complication. Persuasion vs. nonsense. Straight talk vs. bullshit. clarity in business communications BNBranding

Doesn’t matter what form of business communications we’re talking about — from a quick tweet or a simple email to an in-depth webinar or long-term TV campaign — you need to be clear and succinct about what you’re trying to say.

It takes discipline and creativity to maintain clarity in business communications.

It’s easy to confuse people. Eighty percent of my professional life has been spent helping clients clarify things. The message they have in mind is always clear in their own heads — and maybe to a few insiders — but it’s seldom clear to the outside world.

A lot gets lost in translation, and you have to find many different ways to say the same thing. Clearly.

The fact is, words matter. Images matter. Tone matters. A single misused word, photo or graphic can derail entire campaigns and leave your most important audience scratching their heads. You don’t want people saying “huh? or “wait, what?”

Want to avoid low morale and high turnover? Be clear with your people.

A Gallup Poll on the State of the American Workplace showed that there’s very little clarity in business communications. In fact, fully 50% of all workers are unclear about what’s expected of them. And that lack of clarity causes enormous frustration.

When confusion runs rampant, it costs a bundle.

So don’t just whip out that email to your team. Take time to think it through. Edit it. Shorten it. Craft it until it’s perfectly clear. You’ll be amazed how many headaches you can avoid when you just slow down and make the extra effort to be painfully clear.

Want to stop wasting money on advertising? Be clear about the strategy.

Think of it this way… Effective advertising is a combination of two things:  What to say, and how to say it. The “what to say” part means you need to articulate your strategy very clearly. The “how to say it” part is the job of the creative team. You need to be clear on both fronts.

The copywriter and the art director can’t create great advertising if they’re not clear on the strategy. Unfortunately, most business owners are quite wishy-washy on the subject of advertising strategy. And, unfortunately, a lot of marketing managers can’t spell out the difference between strategy and tactics.

So before you start writing ads, speeches or web copy, be clear about the strategy for that particular assignment. Clear strategy leads to clear copywriting and clear communications.

Want to build a brand? Be clear about what it stands for.

Filmmaker Morgan Spurlock did a great documentary about product placement in the movie industry called  “Greatest Movie Ever Sold.”  There’s a scene where he’s pitching his movie idea to a team of top executives of a well-known natural food company, and they’re concerned that his spoof is not really right for their brand.

“So what are the words you’d use to describe your brand.” Spurlock asks. “Uhhhhhhhh. That’s a great question…”

41394 No reply. Nothing but a bunch of blank stares and squirming in their seats.

Finally, after several awkward minutes, one guy throws out a wild-ass guess that sounded like complete corporate mumbo-jumbo. They were in the spotlight, on national TV, and they had no business clarity whatsoever.

One thing you can do to encourage clarity in business communications is to write and produce a brand book that spells out exactly what your brand is all about. And what it isn’t!

Boil it down to a microscript your people will actually remember, rather than the usual corporate mish-mash mission statement. Then make sure that it becomes an integral part of your on-boarding procedure.

Because if your own people don’t know what your brand stands for, how will the customer know?

Want traction for your startup?  Find a name that’s clear.

Start-ups are hard enough without having to constantly explain your name. Like these internet inspired misses: Eefoof. Cuil. Xlear. Ideeli.  That’s just confusion waiting to happen…

“How do you spell that?”  “What’s the name of your business again?” “How do you pronounce that?” “Wait, what?”

Instead, go with a great name like StubHub. It has a nice ring to it. It’s memorable. And it says what it is. Digg is another good example. In that case, the double letters actually work conceptually with the nature of the business…  Search. Deeper.

Want advertising that actually drives sales? Be clear and overt about the value proposition.

BNBranding how to choose the right message for your adsNot just a description of what you do or sell, but a compelling microscript of the value experience that your target audience can expect. It’s a sharply honed combination of rational and emotional benefits that are specific to the target audience, and not lost in the execution.

Creativity is the lifeblood of the advertising industry. Don’t get me wrong… I love it, especially in categories where there’s no other differentiation.

But sometimes you have to put clarity in front of creativity.

So start with strategy. Then be very clear about the value proposition.  Then a tight creative brief. And finally, lastly, ads. That’s how you can achieve clarity in business communication.

Want funding for your startup? You need overall business clarity.

When you’re talking about your amazing new business idea, be very, specifically clear about what’s in it for the consumer and how the business model will work. It all needs to be boiled down into a one minute elevator pitch that is painfully clear.

There can be no confusion.

You also need to be very clear with potential partners, employees, investors and especially yourself. If the idea’s not clear in your mind, it’ll never be clear to the outside world.

Want a powerpoint presentation that resonates? Be clear with your writing and stingy with the slides. 

Powerpoint is one of the biggest enemies of clarity in business communications. The innate human desire to add more slides, more data, more words and more bullet points just sucks the wind out of your ideas and puts the audience in a stupor.

Next time you have a presentation to do, don’t do a presentation. Write a very clear speech. Memorize it and make ’em look you in the eye, rather than at the screen. If nothing else, they’ll get the message that you’re willing to do something radically daring.

Learn more about more clarity in your powerpoint presentations.

Need help clarifying your messages? Need better clarity in business communications in general?  Call us. 541-815-0075 Keen branding